Legal
Privacy & Cookie Policy
How Arkhi Care collects, uses and protects your personal information when you use our website or work with us. If anything is unclear, please get in touch.
Last updated: [09 Nov 2026]
01
Who we are
Arkhi Care is a trading name of Arkhi Architects Ltd, a company registered in England and Wales (company number: 07398394). Our registered office is: 20 George Street, Alderley Edge, SK9 7EJ.
We are the controller of the personal information described in this policy. This means we decide how and why it is used, and we are responsible for looking after it.
Email: hello@arkhicare.co.uk
Post: Arkhi Care, 20 George Street, Alderley Edge, SK9 7EJ
Phone: 01625 925410
02
What we collect
We collect information you give us, information from people acting for you, and some information automatically when you use our website.
Source
What we collect
Contact form and emails
Your name, email address, the service you are asking about, and anything you write in your message
Newsletter sign-up
Your email address, and whether you open or click our emails
Working with us
Contact details, property details, information about your needs and daily life, plans, photos, surveys and correspondence
Solicitors, deputies and case managers
Case details they share with us when instructing a Part 35 report or property search
Our website (with consent)
Pages visited, device and browser type, approximate location and how you arrived, via cookies
03
How and why we use it
UK data protection law requires a lawful basis for each use of your information. Ours are set out below.
What we do
Lawful basis
Reply to your enquiry
Steps you ask us to take before a contract
Deliver reports, property searches, design and project work
Performing our contract with you or the party instructing us
Prepare Part 35 reports for legal proceedings
Legitimate interests, and our duties to the court as an expert witness
Send our newsletter
Your consent, which you can withdraw at any time
Measure website use and advertising
Your consent, given through our cookie banner
Keep business and financial records
Legal obligation
Deal with complaints or claims
Legitimate interests
We do not sell your personal information, and we do not use it for automated decision-making.
04
Health information
Because we design homes for people with life-altering injuries and disabilities, our work often involves health information. The law treats this as special category data and gives it extra protection. We only use it where we need it to do the work:
Legal claims: for Part 35 accommodation reports and related work in legal proceedings
Access to this information is limited to the people working on your project. Please only share the health details we need.
05
Who we share it with
People involved in your case or project: your solicitor, deputy or case manager, the court, other experts, and contractors working on your home
Service providers: Framer (website and forms), Mailchimp (newsletter), Google (analytics), Meta (advertising measurement) and Cookiebot (cookie consent)
06
Cookies
Cookies are small files saved on your device when you visit a website. We ask your permission before setting any that aren’t essential.
Type
What it does
Provider
Essential
Makes the site work and remembers your cookie choices
Framer, Cookiebot
Analytics (optional)
Shows us how people use the site
Google Analytics
Marketing (optional)
Measures our Facebook and Instagram adverts
Meta
You can change your choice at any time using the Cookie settings link at the bottom of every page. The full list of cookies is shown in our cookie declaration below.
07
Keeping it safe
We use appropriate technical and organisational measures to protect your information, including access controls, secure storage and confidentiality obligations for our team and suppliers.
Our website links to other sites, such as Instagram, LinkedIn and YouTube. Their own privacy policies apply when you visit them. We may update this policy from time to time; the date at the top shows when it last changed.
Questions about your data?
Email hello@arkhicare.co.uk or call 01625 925410 and we’ll help.